Student Policies & Procedures

Guidelines for success at stoneridge

Student policies

Guidelines for success at stoneridge

At Stoneridge Career College, we are committed to providing transparency, fairness, and an exceptional learning experience for all students.
Our policies align with the Private Career Colleges Act, 2005, Ontario Regulation 415/06, and the Career Colleges Ontario Code of Ethics.

1. Admissions Policy and Program Requirements

Overview
Admission into any vocational program follows Ministry standards and ensures every student is set up for success.

Requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent
  • or Successful completion of a Ministry-approved Mature Student Test

Program-Specific Prerequisites
Some programs may require:

  • CPR and First Aid Certification
  • Vulnerable Sector Police Check
  • Medical clearance (for clinical programs)

Admissions Process

  1. Submit your online or in-person application
  2. Attend an admissions interview
  3. Provide required documentation
  4. Receive your Letter of Acceptance and sign your Enrolment Contract
  5. Pay your registration fee to confirm your seat

Language of Instruction: English
Campus Location: 400 Bronte Street South, Unit 212, Milton, Ontario

2. Refund & Withdrawal Policy (Ontario Regulation 415/06)

Overview
Refunds and withdrawals are handled in accordance with Ontario Regulation 415/06 under the Private Career Colleges Act (2005).

Withdrawal Process

  • Written notice of withdrawal must be submitted to the Registrar.
  • The notice date becomes the official withdrawal date.
  • Refunds are processed within 30 days of written notice.

Refund Eligibility

  • Before program start: Full refund less the registration fee.
  • After program start: Pro-rated refund based on hours completed (O. Reg. 415/06 §25–29).
  • After 50% of program or dismissal: No refund.

Refund Method
Refunds are issued by cheque or e-transfer and recorded on the student’s ledger.

Full details are also in the Student Handbook and on this page.

3. Student Complaint & Dispute Resolution Policy

We are dedicated to maintaining open communication and resolving student concerns promptly.

Step 1 – Informal Resolution
Speak directly with your instructor or program advisor.

Step 2 – Formal Complaint
If unresolved, email a written complaint to info@stoneridgecollege.com, addressed to the Academic Director or Registrar.
Include your name, program, issue details, and desired resolution.
A written response will be provided within 10 business days.

Step 3 – Appeal
If unsatisfied, appeal in writing to the College Director within five business days.

Step 4 – External Resolution
If the issue remains unresolved, contact the
Superintendent of Career Colleges via the Ministry of Colleges and Universities:
🌐 www.ontario.ca/pcc

All complaints are handled confidentially and without retaliation.

4. Code of Conduct & Attendance Policy

Code of Conduct
Students must demonstrate professionalism, respect, and integrity at all times.
Harassment, discrimination, or disruptive behaviour will not be tolerated.

Attendance

  • Minimum 80 % attendance required for graduation
  • Absences must be reported promptly
  • Repeated absences or lateness may result in probation or dismissal

5. Accessibility & Accommodation Policy

We are committed to accessibility and inclusion in accordance with the AODA and the Ontario Human Rights Code.
Students requiring accommodation should contact the Registrar at info@stoneridgecollege.com.
Reasonable adjustments will be made to support equal learning opportunities.

6. Privacy & Confidentiality Policy

Stoneridge Career College complies with PIPEDA.
Student information is collected for educational and regulatory purposes only and stored securely.
Students may request access to their records in writing at any time.

7. Health & Safety Policy

Your safety is our priority.
All students and staff must follow campus safety procedures, including emergency evacuation and reporting hazards immediately.
Details are available in the on-site Health & Safety Binder.

8. Graduation & Credential Policy

To receive a Diploma or Certificate, students must:

  • Successfully complete all required coursework and clinical components
  • Maintain at least 80 % attendance
  • Achieve passing grades in all evaluations
  • Fulfill financial obligations to the College

9. Career Colleges Ontario (CCO) Code of Ethics

As a proud member of Career Colleges Ontario, we uphold the principles of:

  • Honesty and integrity in service delivery
  • Fair and transparent admissions
  • Respectful and inclusive learning environments
  • Accountability to students, staff, and community

📄 Access More Information

To review our Student Handbook, Refund Policy, or a Sample Enrolment Contract, please contact our administrative office at 📧 info@stoneridgecollege.com